Privacy Policy

Last Updated: June 05, 2025

At FileType:PDF ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by FileType:PDF when you use our website and services.

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or sign up for our services
• Upload files for conversion or editing
• Contact our customer support team
• Subscribe to our newsletter
• Respond to surveys or promotions

The types of information we may collect include:

• Contact information (such as name, email address)
• Account login information (such as username and password)
• Payment information (such as credit card details for premium services)
• Files and content you upload to our services
• Your user preferences and settings

Information Automatically Collected

When you access or use our services, we automatically collect certain information about your device and usage, including:

• Device information (such as your IP address, browser type, operating system)
• Usage details (such as time and duration of use, features used)
• Location information
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services and develop new products
• Process and complete transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent security incidents and other malicious, fraudulent, or illegal activity
• Comply with legal obligations

How We Protect Your Files

We understand that the documents and files you upload for conversion or editing may contain sensitive information. We implement the following measures to protect your files:

• Your files are encrypted during transmission using TLS/SSL protocols
• We do not store your converted files on our servers longer than necessary to process your request (typically 1-24 hours, depending on the service)
• Files are automatically deleted from our servers after processing or after a maximum period of 24 hours
• Our staff does not access or view the content of your files except for limited technical troubleshooting if explicitly requested by you
• For registered users who choose to save their files in their accounts, we implement additional encryption and access controls

Sharing Your Information

We may share your personal information with:

• Service providers who perform services on our behalf (such as payment processing, data analytics, email delivery, cloud storage)
• Professional advisors (such as lawyers, accountants, and insurers)
• Government authorities or law enforcement officials when required by law or legal process
• Other parties in connection with a merger, sale, or transfer of assets

We do not sell your personal information to third parties for their own marketing purposes.

Your Choices

You have several choices regarding your personal information:

• Account Information: You may access, update, or delete your account information at any time by logging into your account settings.
• Cookies: Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies.
• Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
• Do Not Track: We currently do not respond to "Do Not Track" signals from web browsers.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our services from outside the United States, please be aware that information collected through the services may be transferred to, processed, stored, and used in the U.S. and other jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have an account with us) or by posting a notice on our website prior to the change becoming effective.

Contact Us